# Privacy Policy for Pet Biz Suite (Powered by WatsonCRM)
Effective Date: August 1, 2022
Last Updated: May 28, 2025
PetBizSuite (powered by WatsonCRM) is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our platform and services.
By using PetBizSuite, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.
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## 1. Information We Collect
We may collect the following types of information from you:
### 1.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and payment details when you register for our services.
- Customer Data: Information you upload to the platform, such as customer contact details, appointment histories, and notes.
### 1.2 Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about how you use the platform, such as login activity, pages visited, and interactions with features.
### 1.3 Information from Third Parties
- If you integrate third-party tools (e.g., payment processors or marketing platforms), we may receive data from those services as part of providing our platform.
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## 2. How We Use Your Information
We use your information to:
- Provide, manage, and improve the Pet Biz Suite platform.
- Process payments and manage billing.
- Send notifications, updates, and support communications.
- Personalize your experience by tailoring features to your needs.
- Ensure compliance with applicable laws and prevent fraudulent activities.
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## 3. Sharing Your Information
We will never sell your personal information. However, we may share your information in the following ways:
### 3.1 Service Providers
We work with trusted third-party vendors to perform essential services such as payment processing, data hosting, and email delivery. These providers are bound by strict data protection agreements.
### 3.2 Legal Compliance
We may disclose your information if required by law, such as responding to subpoenas, court orders, or other legal processes.
### 3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner, subject to the terms of this Privacy Policy.
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## 4. Data Security
We implement robust security measures to protect your data, including:
- Encryption: Data is encrypted during transmission and at rest.
- Access Controls: Only authorized personnel have access to your data.
- Regular Audits: We regularly review and update our security practices.
While we strive to protect your information, no method of transmission or storage is completely secure. You use the platform at your own risk.
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## 5. Your Data Rights
Depending on your location, you may have the following rights regarding your data:
### 5.1 Access and Portability
You can request a copy of the information we hold about you in a structured, machine-readable format.
### 5.2 Correction and Deletion
You can request corrections to inaccurate information or the deletion of your data.
### 5.3 Opt-Out of Marketing
You can opt out of receiving marketing emails by clicking "unsubscribe" in any email or contacting us directly.
### 5.4 Filing a Complaint
If you believe your data rights have been violated, you may file a complaint with your local data protection authority.
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## 6. Data Retention
We retain your information for as long as necessary to provide our services or comply with legal obligations. User data can be deleted upon request or upon account termination.
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## 7. Data Transfers
If you access Pet Biz Suite from outside the United States, please note that your data will be transferred to and processed in the United States. By using our platform, you consent to this transfer.
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## 8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve the functionality of the platform.
- Analyze usage patterns.
- Deliver personalized content.
You can manage cookie settings in your browser. Disabling cookies may limit some features of the platform.
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## 9. Children's Privacy
Pet Biz Suite is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
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## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or within the platform. The "Effective Date" at the top of this page indicates when the policy was last updated.
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## 11. Contact Information
If you have questions or concerns about this Privacy Policy, or you would like to exercise your data rights, please contact us at:
Pet Biz Suite Support
Email: [email protected]
Phone: (844) 730-1177
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By using PetBizSuite, you agree to this Privacy Policy. Thank you for trusting us to safeguard your data.